Terms and conditions

Stomatologie Ujec s.r.o.
Starý Brázdim 40, 250 63 Brázdim
Company ID No.: 083 11 030
The company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 316706
(hereinafter referred to as the “Provider”).

1. INTRODUCTION

These Terms and Conditions (hereinafter also referred to as the “Terms”) govern the contractual relationship between the healthcare services provider and the patient – client (recipient of healthcare services).

A patient is any natural person to whom healthcare services are provided in accordance with these Terms. The patient, or the patient’s legal representative(s) or guardian, is a person with full legal capacity.

The term “doctor” means the attending healthcare professional acting on behalf of the Provider, both in the position of a dentist and in the position of a dental hygienist.

The “medical facility” means the Provider’s premises intended for the provision of healthcare services, located at Starý Brázdim 40, 250 63 Brázdim.

The Provider provides the patient with medical healthcare services (hereinafter also “treatment”, “care”, “examination”) pursuant to Act No. 372/2011 Coll., on Health Services and Conditions for Their Provision (the Health Services Act), as amended, and also supplementary non-medical services based on specialized education of non-medical healthcare professionals pursuant to Act No. 96/2004 Coll., on the Conditions for Acquiring and Recognizing Qualification to Perform Non-Medical Healthcare Professions and to Perform Activities Related to the Provision of Healthcare and on Amendments to Certain Related Acts (the Act on Non-Medical Healthcare Professions), as amended, namely the professional qualification to perform the profession of dental hygienist by a healthcare professional qualified to perform a healthcare profession under Section 17 of the Act on Non-Medical Healthcare Professions, as amended.

2. RIGHTS AND OBLIGATIONS OF THE PROVIDER

The Provider is obliged to provide healthcare services in the field of dentistry at the appropriate professional level, corresponding to the current state of medical knowledge, in accordance with the best interests of the patient’s health, taking into account specific conditions and objective possibilities, and in compliance with applicable regulations and the Provider’s internal rules.

The Provider keeps the patient’s medical records in accordance with applicable regulations and handles information contained in the medical records in compliance with personal data protection principles and other legal regulations. The medical records are the property of the Provider. Only the patient, the patient’s legal representatives, guardian, authorized persons, and persons entitled under applicable law may inspect the medical records and obtain extracts and copies. If the patient registers with another provider of healthcare services in dentistry, the Provider will send the new provider (doctor) an extract from the medical records only upon request.

The Provider is obliged to inform the patient in a comprehensible manner and to a sufficient extent about the patient’s health condition, the proposed treatment procedure and its changes, and the consequences and possible risks associated with such treatment. The Provider shall inform the patient about all possible treatment options and their cost implications.

3. RIGHTS AND OBLIGATIONS OF THE PATIENT

The patient has the right to receive healthcare services at the appropriate professional level. The patient is also entitled to other rights granted by applicable legal regulations.

The patient is obliged to:

• follow the proposed treatment plan
• keep agreed appointments for examinations and preventive check-ups
• comply with the Provider’s internal rules
• pay for services and work that are not covered by public health insurance, according to the valid price list
• truthfully inform the doctor about the patient’s health condition and related matters
• take proper care of the patient’s health in order to avoid health risks
• accept preventive check-ups and preventive dental hygiene as a necessary part of the treatment plan
• provide cooperation during procedures and follow-up checks of the treatment plan
• maintain a high standard of oral hygiene
• inform the Provider without undue delay of any changes in contact details and any change of health insurance company

4. SCOPE OF CARE PROVIDED AND MODERN TREATMENT APPROACH

The Provider provides dental care using modern diagnostic and treatment procedures that correspond to the working methods at this practice and include, in particular, work under magnification (dental microscope, loupes), isolation of the working field, digital diagnostics, modern materials and technologies (intraoral scanner, digital milling, 3D printing).

These procedures aim at higher treatment precision, less invasive procedures, and better long-term prognosis of treated teeth.

Health insurance companies cover only the basic scope of selected procedures stipulated by applicable legal regulations. The modern treatment approach used at this practice is not fully covered by public health insurance.

For patients under 18 years of age, the Provider does not perform fillings or endodontic treatment in the basic technical form covered by public health insurance. These procedures are provided exclusively using methods corresponding to the professional and technical standard of the practice.

If the legal representative of a minor patient does not agree with this approach, the Provider will not perform the procedure and will recommend seeking another healthcare provider who provides the given procedure within the public health insurance reimbursement system.

The patient, or the legal representative of a minor patient, is always informed in advance about the scope of care, the method of payment and the price of the procedure and decides freely.

5. PATIENT REGISTRATION AND APPOINTMENTS

The Provider provides healthcare services in full scope only to registered patients or within cooperation with another dentist. For non-registered patients, the Provider provides only urgent care or care within cooperation with another dentist.

A patient may request an in-person consultation, the content of which is a comprehensive examination using a dental microscope or other magnification optics, intraoral and/or extraoral X-ray, diagnostic camera, and possibly other tools. Subsequently, a treatment plan and an estimated cost are outlined. In more complex cases, a cost estimate including a treatment plan is prepared. After its approval, the patient will be registered. In the case of minor patients, their legal representatives request registration. The Provider decides on acceptance of registration without undue delay. The Provider is entitled to refuse to accept a patient into care in cases stipulated by applicable legal regulations, especially if accepting the patient would exceed sustainable workload or if prevented by operational reasons, staffing, or the technical and material equipment of the facility. In the event of refusal, the patient has the right to receive confirmation of such refusal and the reasons for it upon request.

It is presumed that a patient who has not visited the Provider’s facility for a period of 2 years has found another provider of dental healthcare services and registered there. Upon request, an extract from the medical records will be provided in accordance with applicable legal regulations.

The patient is obliged to keep agreed appointments for examinations, preventive check-ups, and the planned schedule for the dental hygienist. An agreed appointment is an appointment entered by the Provider. The Provider informs the patient orally, by telephone, e-mail, or SMS. An appointment booked via online reservation is valid after confirmation by the Provider (e.g., automatic confirmation by the booking system or confirmation by staff).

The Provider is entitled to change appointments as set out above and will inform the patient orally, by telephone, e-mail, or SMS.

If the patient cannot attend the agreed appointment, the patient is obliged to notify the Provider no later than 24 hours in advance; for online reservations no later than 72 hours in advance, unless otherwise stated in the reservation system.

The patient acknowledges that in the case of an unexcused absence from an agreed appointment or cancellation after the above time limit, the Provider suffers a loss corresponding to the reserved time, especially with regard to planned staffing and operational arrangements.

In the event of an unexcused absence or cancellation after the stated time limit, the patient and the Provider agree on a contractual penalty (cancellation fee). The amount of the contractual penalty is determined depending on the reserved treatment time and the Provider’s per-minute rate, which is based on the actual costs of providing healthcare services.

Repeated unexcused absences or repeated cancellations after the stated time limit may be grounds for termination of the patient’s registration with the Provider, unless urgent care is involved.

6. TREATMENT

Before treatment, the patient and accompanying persons wait in the designated waiting area until invited by the doctor or authorized staff member to enter the treatment room. A toilet and washbasin for oral hygiene are available. During the entire stay at the medical facility, the patient must refrain from any behavior that could disturb other patients by excessive noise, disrupt the operation of the facility, damage or remove equipment and furnishings, especially from the waiting area, including its furnishings and magazines available to patients. Smoking is prohibited in all areas of the facility.

The order in which patients are admitted for examination is always determined by the Provider and/or the doctor. The patient arrives for treatment at the scheduled time (hereinafter the “appointment time”). The appointment time is the time from which the patient waits for treatment or other healthcare services, and no claim arises to receive healthcare services at that specific time.

The patient is obliged to present the health insurance card issued by the health insurance company with which the patient is insured, if the patient intends to use care covered by public health insurance. If the patient fails to prove identity and valid public health insurance coverage, the Provider is not obliged to provide healthcare services. If the Provider nevertheless provides a healthcare service that would otherwise be covered by public health insurance, the Provider is entitled to charge the patient for such service and the patient is obliged to pay. Exceptions are cases of necessary and urgent care.

The goal of our work is a precisely treated patient with healthy gums, teeth and a very good prognosis of the performed treatments.

If the patient repeatedly fails to follow the agreed treatment plan, refuses recommended check-ups or preventive dental hygiene, the Provider may propose termination of registration and recommend seeking another provider.

The Provider provides healthcare services to the patient only with the patient’s consent, or the consent of the patient’s legal representative or guardian.

7. PAYMENT FOR HEALTHCARE SERVICES PROVIDED

The patient is obliged to pay the Provider for healthcare services and related procedures that are not covered by public health insurance, according to the Provider’s valid price list.

The Provider has contracts with the following health insurance companies:

• VZP – General Health Insurance Company (111)
• VoZP – Military Health Insurance Company (201)
• ZPŠ – Škoda Employee Health Insurance Company (209)
• ZPMVČR – Ministry of the Interior Health Insurance Company (211)
• OZP – Sectoral Health Insurance Company (207)
• ČPZP – Czech Industrial Health Insurance Company (205)

Health insurance companies cover healthcare services only to the extent stipulated by applicable legal regulations. This scope represents the basic technical form of selected procedures.

The Provider provides dental care using modern diagnostic and treatment procedures corresponding to the practice standard, which are more time-, technically- and technologically-demanding and are not fully covered by public health insurance.

For patients under 18 years of age, the Provider does not perform fillings and endodontic treatment in the basic technical form covered by public health insurance. If the legal representative requests these procedures within the public health insurance system, the Provider will not perform them and will recommend another healthcare provider.

For minor patients, the Provider provides within the public health insurance system only procedures that correspond to the professional focus of the practice and its staffing and technical equipment, in particular diagnostic procedures, preventive care and urgent care.

For other patients, healthcare may be covered:

• fully by public health insurance,
• partly by public health insurance with patient co-payment,
• or fully by direct payment by the patient, depending on the type of procedure, the chosen method of treatment and applicable reimbursement regulations.

The price list of selected healthcare services and procedures is published on the Provider’s website https://www.stomatologie-ujec.com/cenik-sluzeb . Upon request, the patient may review the price list before the healthcare service is provided. The Provider is entitled to update the price list from time to time; the decisive price for the patient is the price communicated/confirmed before the procedure begins.

An individual price proposal is communicated to the patient based on the examination, always before treatment begins. For more extensive procedures or complex reconstructions, a treatment and pricing plan is presented. Provision of healthcare services is conditional upon the patient’s consent, or the consent of the legal representative of a minor patient, to the proposed scope of care and price.

Payment is made in cash, by payment card, or by bank transfer on the basis of a tax document/invoice. In selected cases, the Provider may require an advance payment of up to 50% of the planned procedure price.

The Provider’s per-minute rate is determined on the basis of an economic calculation prepared by the professional advisory company DentalCare, s.r.o., in accordance with applicable legal regulations, especially Act No. 526/1990 Coll., on Prices, and regulations concerning price regulation in healthcare. The per-minute rate corresponds to the Provider’s actual costs of providing healthcare services and is available upon request at the reception desk. The per-minute rate includes all costs related to the provision of healthcare services, especially professional work of healthcare staff, use of equipment and technology, standard and modern materials, disposable supplies, and the hygiene regime of the treatment room. Special materials, laboratory work, implants and individual dental devices are not included in the per-minute rate and are charged separately.

If the patient makes an advance deposit with the Provider, i.e. “credit” (by bank transfer, payment card, or in cash at the reception), subsequent payments for dental procedures will be deducted from this credit. The Provider grants the patient a bonus voucher for dental hygiene services. Issued vouchers may be used for any dental hygiene procedures and may cover these services partially or in full. Vouchers are marked with the date of issue and are valid for 12 months. The voucher amount depends on the amount of credit deposited by the patient with the Provider:

* The voucher applies to dental hygiene services

8. OFFICE HOURS AND OPERATING HOURS

The Provider’s office and operating hours are posted at the entrance to the practice (medical facility) and on the Provider’s website. Acute and urgent treatment is provided on working days by prior telephone or in-person arrangement with the patient. During operating hours, a nurse/receptionist is present to receive and handle patient requests made in person or by telephone. Patient intake for treatment ends 60 minutes before the end of office hours.

9. POSSIBILITY TO REFUSE HEALTHCARE SERVICES

Unless urgent care is involved, the Provider reserves the right to refuse to provide healthcare services if:

• the patient has influenza, an upper respiratory infection, tonsillitis, herpetic lesions of the lip or oral mucosa, or another infectious disease,
• the patient shows signs of alcohol consumption or use of other addictive substances,
• the patient has Hepatitis C, AIDS or a similar chronic or infectious disease, which the patient is obliged to report in advance to the staff.

10. PROVIDER’S RIGHT TO TERMINATE TREATMENT

The Provider has the right to terminate the patient’s treatment for the following reasons:

• the patient persistently fails to follow the proposed treatment plan
• the patient repeatedly fails to attend appointments without timely cancellation
• the patient does not comply with the Provider’s internal rules or restricts the rights of other patients
• the patient’s requests are contrary to the professional recommendation of the attending doctor
• other statutory reasons (operational or capacity reasons)

11. COMPLAINTS AND LIABILITY FOR TREATMENT OUTCOME

The Provider provides healthcare services at the appropriate professional level, in accordance with the current state of medical knowledge, applicable legal regulations and the practice standard. Healthcare services are provided with professional care; however, due to the biological nature of human tissues, a specific outcome or long-term prognosis of treatment cannot be guaranteed.

The Provider provides a warranty for the following healthcare services and work:

• fillings and prosthetic work (crowns, bridges) for 6 months from the date of completion,
• implant work for 24 months, unless otherwise agreed individually.

The warranty does not apply in particular to:

• temporary work,
• endodontic treatment,
• service-type dental procedures (dental hygiene, whitening, soft tissue procedures etc.),
• treatment failure caused by biological factors or changes in the patient’s health condition.

The warranty also lapses or does not apply in cases where deterioration occurs especially due to:

• insufficient or improper oral hygiene,
• failure to follow the recommended treatment or follow-up plan,
• refusal of preventive check-ups or dental hygiene,
• parafunctions (bruxism, clenching), untreated temporomandibular joint disorders,
• systemic diseases or treatment affecting oral health (e.g. diabetes mellitus, osteoporosis, oncology treatment, use of cytostatics or bisphosphonates),
• injury to the head, neck or dentition,
• intervention by a third party or treatment by another provider without prior consultation.

The patient acknowledges that even when all professional procedures are followed, treatment may fail due to factors beyond the Provider’s fault, such as natural biological processes or individual patient factors.

The patient is obliged to file a complaint without undue delay after learning of the reason for the complaint, primarily directly with the Provider. The Provider will assess, discuss and resolve the complaint within the statutory time limit in accordance with applicable legal regulations.

12. FINAL PROVISIONS

These Terms are valid and effective as of 1 November 2019.

Any changes to these Terms become effective on the date determined by the Provider; however, in relation to each patient only if the patient expresses consent to such change. Consent on the part of the patient is deemed to be expressed either by signing a form in paper format, or by the patient continuing to use healthcare services provided after the effective date determined by the Provider. If the patient does not agree with the changes, the patient is obliged to refrain from using healthcare services provided by the Provider after the effective date determined by the Provider.

These Terms are available to the patient on the Provider’s website and at the reception of the medical facility.